Customer support, unified
Chat, voice, and one inbox — set up in an afternoon
Echo gives your team an embeddable chat widget, an AI agent that handles the routine, and a voice line — all answered from one place. Bring your own Vapi key for voice.
Acme Support
OnlineHey! How can we help today?
My invoice didn't arrive
On it — checking your last order now.
Type a message…
Everything support, in one place
Three channels, one operator experience. Echo handles the routine questions so your team can focus on the ones that matter.
Embeddable chat widget
Drop one script tag on your site. The widget is themed per organization and customers chat from any page.
Voice AI via Vapi
Connect a Vapi key in the dashboard. Your team's phone number gets answered by an AI agent that knows your product.
One inbox
Every channel converges into a single operator inbox with seamless handoff from the AI to a human.
How it works
From zero to a live support channel in three steps.
- 1
Install
Paste the embed snippet on your site. The widget loads in any page in seconds.
- 2
Connect
Optionally add your Vapi key in the dashboard to enable voice. OpenAI is included.
- 3
Respond
The AI agent handles routine questions. Your team jumps in when it matters.